FAQ
Your Most Frequently Asked Questions Answered
About Our Products
What are our candles and wax melts made of?
- 100% Natural Soy Wax
- High Quality Fragrance Oils
- Biodegradable Glitter (Wax Melts Only)
Are they really vegan?
Yes! (But obviously we are still talking about candles and wax melts which cannot be eaten)
Why Choose Our Candles & Wax Melts?
- They are better for you than the usual paraffin wax candles you probably know due to our 100% soy wax base
- They are unique - we pour in small batches and every piece looks a little different (Quality is more important than quantity for us)
- They last long! Up to 50h for our Wax Melts and 40h for our Candles
- We use gourmand fragrances which means we specialize in sweet scents (apart from vanilla this you usually don't see that in stores/ shops)
Are They Really Irish Made?
Yes! We source our materials and make them in Dublin! They are hand-poured in small batches and every piece is a little different!
I Want To Give Them As a Present - Can You Customize My Order?
Yes! You can customize the label on our 130g & 200g Candles and add your personal message there! Just get in touch after you placed your order :)
Sustainability
Are Your Products Eco-Friendly?
Yes! Our candles and wax melts are made with 100% Soy Wax, offering a clean burn.
Once your glasses (vessels) are empty, you can refill them with our DIY Refill kits.
What About The Packaging?
- Our candles come in glasses/ vessels and can be refilled
- Our way melts come in glassine paper ( made out of regenerative evergreen trees)
- Our refill kits come in kraft pouches
What About Shipping?
- Our products are being shipped in cardboxes or 100% composable biogradable bags
- We use paper tapes
- As filling shredded paper is being used
- To keep your order protected we secure it with honeycomb wrapping paper instead of bubble wrap
Shipping & Return
Where Do You Ship To?
- Austria
- Belgium
- Denmark
- Finland
- Germany
- Iceland
- Italy
- Ireland
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
Where Do You Ship From?
Dublin, Ireland :)
Do You Have A Local Shop If I Don't Want To Order Online?
No, we are an online shop :)
However if you are in the Greater Dublin area you can visit the Enigma Shop in Dún Laoghaire as they have a few items in their gift shop.
What Is Your Return Policy?
Simply put: You can return all products except for custom made orders within 14 days. Please get in touch with us prior.
For wax melts, refill kits and add-ons they have to be unopened and unused (be in a resell-able condition).
Candles have to be unused and be in a resell-able condition. Due to logistics a 10% restock fee will be deducted.
You are responsible for the return cost. Remember to pack your package well please!
Full details on our Return policy here
